Terms and conditions

·       1. General Conditions

 

  1.1 This online store is owned and operated by Lumbart gaming and more, and its contents are protected by copyright and trademark laws. All rights are reserved.

1.2 We reserve the right to modify these terms and conditions at any time, and without prior notice. The changes will become effective immediately upon posting on the website. If you continue to use the website after the changes become effective, you agree to be bound by the modified terms and conditions.

1.3 Our products are handmade from natural materials, such as wood, each piece is unique and may contain variations in colour, grain, or texture. We cannot guarantee that the products you receive will be exactly the same as those displayed on our website.

1.4 We reserve the right to refuse any order you place through our website. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order.

 

·       2. Prices and Payments

 

2.1 All prices displayed on our website are in Saudi Arabian Riyals (SAR) and are inclusive of VAT.

2.2 We accept payments through various methods including credit card, Apple Pay, or bank transfer. Payment details will be provided at the time of purchase.

2.3 Payment must be made in full and cleared before we can process and ship your order.

2.4 In the unlikely event that we cannot fulfil your order or any part of your order, we regret to inform you that we are unable to to provide a refund, However we will make any effort to rectify the situation and send your order out at the earliest possible time.

·       3. Shipping and Delivery

3.1 we offer worldwide shipping, shipping duration might change accurding to your country

3.2 We aim toprocess and ship your order within the stated product process timing ubon receiving payment, subject to availability of stock. However, please note that each product has a specific processing time which is listed in the product deion on product page. Delivery times within Saudi arabia are typically 3-5 working days, but may be longer depending on your location.

3.3 We use trusted courier services to deliver your order to your registered address. We cannot be held responsible for any delay, loss, or damage of your order during transit. However, we will work with you and the courier service to resolve any issues if they arise.

3.4.We apologize, but we do not offer any cancellation or modifications once your order has been shipped. Please contact us as soon as possible if you have any questions or concerns regarding your order.

 

·       4. Returns and Refunds

 

4.1 We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 7 days of receiving your order to solve the problem.

4.2 To be eligible for a return, the products, must be in their original condition and packaging, and must not show any signs of use or damage.

4.3 We do not offer any refunds or returns unless the product has factory damage. If the product is damaged, we will replace it. After receiving your damaged product, we will inspect it and notify you of the status. If your return is approved, we will issue a replacement.

 

·       5. Customer Service

5.1 If you have any questions or concerns about your order, please contact us at [Lumbart games and more customer care email]and we will do our best to assist you.

5.2 Our customer service hours are [ 8:00 am to 4:00 pm] from Saturday to Thursday We are closed on Fridays and during public holidays in Saudi Arabia.

5.3 We value your feedback and welcome any suggestions or comments you may have about our products or service.

Thank you for choosing Lumbart games and more for your entertainment needs ! We hope you enjoy shopping with us!